FeedbackDetail

automatedFeedback

If the returned value is true, feedback was generated and added automatically by eBay. If a seller has a feedback score 10 or less, eBay automatically leaves feedback. The buyer can choose to override the eBay feedback and leave feedback normally.

Note: Detailed Seller Ratings (DSRs) are not provided by ebay, only a predefined comment and a positive rating.

commentType

This enumerated value indicates the type of feedback: POSITIVE, NEUTRAL, NEGATIVE.

Note: Sellers can only leave positive feedback for buyers.

eligibleForRevision

This boolean indicates whether the feedback is eligible for revision. If returned as true, it means the feedback can be modified. Feedback that is older than 30 days or has already been revised once cannot be erased or further revised.

feedbackComment

This container provides the feedback comment left by a user when submitting feedback for a seller or buyer.

feedbackEnteredDate

The timestamp when the feedback was submitted.

feedbackEnteredPeriod

This container represents the duration since feedback was entered, expressed as a numeric value and a unit of time in days.

feedbackId

The unique identifier of the feedback entry.

feedbackRatings

array of FeedbackRating

This array contains a list of ratings attached to feedback.

Note: This array only applies to buyers feedback for sellers (sellers can only give positive feedback to buyers).

feedbackScore

The feedback receiver's feedback score after receiving this specific feedback.

feedbackState

This enumerated value indicates the current state of the feedback entry (for example, ENTERED).

followupComment

This container provides the details of any follow-up comment left.

Note: A buyer leaves followup comments, and a seller leaves reply comments.

hasImages

If returned as true, this boolean indicates that the feedback entry has one or more images attached. If false, there are no images attached.

images

array of Image

This array contains the list of attached images.

orderLineItemSummary

This container provides a summary of the line item associated with the feedback entry.

Note: Certain fields within this container are returned only when the request uses the Authorization code grant flow (user access token) and the user_id matches the authenticated user. These fields are not returned when accessing a different user_id or when using the Client credentials grant flow (application access token). See OAuth scope for for details on the flows and required permissions.

providerUserDetail

This container details the attributes of the user who provided the feedback.

repliedBeforeFollowup

If returned as true, this boolean indicates the feedback reply was given by the seller before the follow-up comment was given buy the buyer.

replyComment

This container provides the details of any reply to the feedback.

Note: A buyer leaves followup comments, and a seller leaves reply comments.

topics

array of Topic

This array provides descriptions of AI-generated insights related to a feedback entry for the specified filter topic. The feedback provided is considered relevant to the requested topic. For example, when using the request parameter filter of topics:product-satisfaction, the returned array might be:

{
  "coarseTopic" : "product-satisfaction",
  "highlightedTexts" : [
    "This machine is amazing",
    "Very happy with this purchase"
    ],
  "sentiment" : "Positive"
}

If no topics exist for that feedback, an empty array is returned.