Call Index

This API Reference describes the elements and attributes for each call in the Post-Order API.

For details on the Post-Order API call flows, please see the Features Guide section Resolving Order Issues.

Call		Summary	Samples
CANCELLATION
	Approve Cancellation `POST /post-order/v2/cancellation/{cancelId}/approve`	Seller approves a cancellation request	view
	Check Cancellation Eligibility `POST /post-order/v2/cancellation/check_eligibility`	Verify if an order is eligible to be cancelled	view
	Confirm Cancellation Refund `POST /post-order/v2/cancellation/{cancelId}/confirm`	Note: This call has been deprecated and will be decommissioned on March 2, 2026. Buyer confirms the refund from a cancelled order was received	view
	Create Cancellation Request `POST /post-order/v2/cancellation`	Request or perform an order cancellation	view
	Get Cancellation `GET /post-order/v2/cancellation/{cancelId}`	Retrieve the details of an order cancellation request	view
	Reject Cancellation `POST /post-order/v2/cancellation/{cancelId}/reject`	Seller rejects a cancellation request	view
	Search Cancellations `GET /post-order/v2/cancellation/search`	Search for cancellations	view
CASE MANAGEMENT
	Appeal Case Decision `POST /post-order/v2/casemanagement/{caseId}/appeal`	Buyer or seller appeals a case decision	view
	Close Case `POST /post-order/v2/casemanagement/{caseId}/close`	Note: This call has been deprecated and will be decommissioned on March 2, 2026. Buyer closes a case	view
	Get Case `GET /post-order/v2/casemanagement/{caseId}`	Retrieve the details related to a specific case	view
	Issue Case Refund `POST /post-order/v2/casemanagement/{caseId}/issue_refund`	Note: This call has been deprecated and will be decommissioned on March 2, 2026. Seller issues a refund for a case	view
	Provide Case Shipment Info `POST /post-order/v2/casemanagement/{caseId}/provide_shipment_info`	Note: This call has been deprecated and will be decommissioned on March 2, 2026. Provides shipment tracking information for an item that is involved in case	view
	Provides Return Address `POST /post-order/v2/casemanagement/{caseId}/provide_return_address`	Note: This call has been deprecated and will be decommissioned on March 2, 2026. Seller provides a return address to the buyer	view
	Search Cases `GET /post-order/v2/casemanagement/search`	This method is used to search for cases using multiple filter types.	view
INQUIRY
	Close Inquiry `POST /post-order/v2/inquiry/{inquiryId}/close`	Note: This call has been deprecated and will be decommissioned on March 16, 2026. Close an inquiry for the buyer	view
	Confirm Inquiry Refund `POST /post-order/v2/inquiry/{inquiryId}/confirm_refund`	Note: This call has been deprecated and will be decommissioned on March 16, 2026. Buyer confirms the refund was received for an order line item that was part of an INR inquiry	view
	Create Inquiry `POST /post-order/v2/inquiry`	Note: This call has been deprecated and will be decommissioned on March 16, 2026. Create an inquiry for the buyer	view
	Escalate Inquiry `POST /post-order/v2/inquiry/{inquiryId}/escalate`	Escalate an inquiry to an INR case	view
	Get Inquiry `GET /post-order/v2/inquiry/{inquiryId}`	Retrieve the history and details related to a specific inquiry	view
	Issue Inquiry Refund `POST /post-order/v2/inquiry/{inquiryId}/issue_refund`	Issue a refund for a line item that is part of an INR inquiry	view
	Provide Inquiry Refund Info `POST /post-order/v2/inquiry/{inquiryId}/provide_refund_info`	Note: This call has been deprecated and will be decommissioned on March 16, 2026. Provide refund information about an inquiry to the buyer	view
	Provide Inquiry Shipment Info `POST /post-order/v2/inquiry/{inquiryId}/provide_shipment_info`	Provide shipment information for an inquiry	view
	Search Inquiries `GET /post-order/v2/inquiry/search`	This method is used to search for inquiries using multiple filter types	view
	Send Inquiry Message `POST /post-order/v2/inquiry/{inquiryId}/send_message`	Contact the buyer or seller about an inquiry	view
RETURN
	Add Shipping Label Info `POST /post-order/v2/return/{returnId}/add_shipping_label`	Create or update a return shipping label provided by the seller	view
	Create Return Request `POST /post-order/v2/return`	Request a return for an item	view
	Escalate Return `POST /post-order/v2/return/{returnId}/escalate`	Escalate a return request into a case	view
	Get Return `GET /post-order/v2/return/{returnId}`	Retrieve the details of a specific return request	view
	Get Return Files `GET /post-order/v2/return/{returnId}/files`	Retrieve the files associated with a return request	view
	Get Return Preferences `GET /post-order/v2/return/preference`	Retrieve seller's return preferences	view
	Get Shipment Tracking Info `GET /post-order/v2/return/{returnId}/tracking`	Retrieve shipment tracking activity for a return item	view
	Issue Return Refund `POST /post-order/v2/return/{returnId}/issue_refund`	Issue a refund for a returned item	view
	Mark Return Received `POST /post-order/v2/return/{returnId}/mark_as_received`	Mark a return item or replacemen item as received	view
	Process Return Request `POST /post-order/v2/return/{returnId}/decide`	Seller or buyer perform an action against a return request	view
	Search Returns `GET /post-order/v2/return/search`	Search for return requests based on filter criteria	view
	Send Return Message `POST /post-order/v2/return/{returnId}/send_message`	Send a message to order partner regarding a return request	view
	Set Return Preferences `POST /post-order/v2/return/preference`	Set seller's return preferences	view
	Upload Return File `POST /post-order/v2/return/{returnId}/file/upload`	Upload the files relating to a return request	view